Musings on Google +

This week I was lucky enough to receive one of the hottest invites in Social Media – Google +. The internet has been abuzz about what has been termed “The Facebook killer” so I was very interested to give it a try.

Test driving Google+ is by invitation only as it is currently being beta tested. This precludes brands from creating pages as only consumers are invited into the Plus Club for the early viewing. According to the July 7th issue of Advertising Age, brands should have access to setup pages by the end of July or early August.

Google Plus Screenshot

As you can see from the screen shot, Google + does look similar to Facebook but in my opinion, has some features that I like more than Facebook.

Sections

There is an “About” section in which you can tell the social media world as little or as much about yourself that you want.  The “Posts” section, similar to the Facebook wall, is where you note what’s new.  A key difference with Google+ is you have more options on what is shown in your stream and what is not.  Posts are easily filtered with a simple click of a button.  The Photo and Video sections are pretty self explanatory if you ask me.

New Features

One addition to the Google+ menu is the +1’s tab.  This tab will show all the websites that you have given a +1 to so your connections can see what websites you rank helpful.  As with Facebook, all sections can be privatized.

Another great feature with Google + is the opportunity to put your connections into “Circles”.  Yes, Facebook has a similar option of grouping people but it seems that Google has streamlined the process and made it much easier to accomplish this.  This allows you to separate business and personal connections easily.  You can make posts to all “circles” or choose specific ones that will be given access to each post made.  Your connections can not see the circles you put them in, only that you added them to a circle.

Crystal Ball Gazing

So the question remains, will Google+ be the “Killer of Facebook?”  In my opinion, the jury is still out. With branding, the first brand one to own a category in the consumers mind has a distinct and long-term advantage – think Kleenex, Xerox, Q-tip or Sharpie marker.

While the younger generation will happily learn a new platform, a growing number of Boomers 50+ are joining Facebook to stay in touch with family.  It’s a coin toss as to whether they will be as eager to learn something new.

-Lisa Holmgren, Digital Media Buyer

Got the Facebook Marketing Blues?

Insights on Facebook Marketing in 2011

Trying to keep up with the latest Facebook Marketing changes?  Join the club.  Seems like every week there is something new to figure out.

It also seems like I spend a tremendous amount of time just shifting through information to find best practices.

Today I was checking out one of my new favorite sites – Social Media Examiner. I came across this great video on the latest round of Facebook changes and how to get the most out of your business Facebook Account.

There’s a wealth of good information in this short informative video so come prepared to take notes.

Some of the marketing tools covered include –

  • Creating a visible call to action
  • Reorganizing links
  • Using iFrames to promote your business
  • Using Facebook Ads
  • Creating FREE Facebook Ads

It’s worth the time and takes about 12 minutes total.  Grab a fresh cup’a  coffee and enjoy!

Virtual Gowalla Stamps Redeemed for actual Flynn’s Arcade Tokens

Disney Park visitors exchanged virtual stamps for real tokens that were good for a free soda during showings of the "Tron: Legacy" movie at Flynn’s Arcade. Graphic courtesy of Gregory Jackson.

When Capstone Media contacted Disney we learned that Disney Theme Parks wanted to engage their visitors with virtual stamps collected at specific Park attractions using Disney Gowalla stamps.

Gowalla is a location-based service app, also known as game mechanics, which adds gaming features to make checking-in at locations fun.  Gowalla however, considers itself to be more of a social travel guide. Gowalla functions like a real passport in a digital format where virtual stamps are collected on your mobile devices.  Each stamp represents an actual place of interest.

“Disney Parks has tested Gowalla with incentives for users to redeem a virtual good for a physical good (Flynn’s Arcade Coin),” said Tom Aronson, Disney Parks Digital Marketing Director.  “While results aren’t sharable – this was a test, and only a test – I can tell you that Disney Parks Guests who tried it enjoyed it.” [Read more...]

Etsy “Likes” Facebook Gifts

Etsy is an e-commerce site that provides an online presence for 400,000 local independent sellers with annual sales of 8 million handmade goods. Etsy is on track to handle $400 Million in transactions in 2011 (double last year’s sales.)  Etsy has partnered with Facebook to use “Like” data for suggested gifts for friends.

How to Give Your Friends What They Really Want,” in the Etsy Blog, describes the new tool used to buy gifts for that person you would normally just buy a gift card for.  The tool provides a personalized socially networked e-commerce shopping experience. [Read more...]

HarperCollins Publishers Expire their e-Book Titles after 26 Check Outs

EBooks continue to grow, boasting 115.8 percent Year over Year sales growth, or $32.4 million to $69.9 million, for January (2010) to January (2011).  Just a few weeks ago however, HarperCollins Publishing announced it’s e-book titles will expire after 26 check outs, according to Library Journal.

Late last April, 5 of the 6 major book publishers: Macmillan, Hachette, Simon & Schuster, Penguin, and HarperCollins followed the agency model for selling e-books, but as of late February of this year Random House also switched from the retail model to join the agency model.  In the agency model publishers set prices and keep 70 percent of sales, while digital booksellers keep 30 percent of sales. [Read more...]

It’s a Mobile World After All

Collect virtual stamps at Disney Parks and share your passport photos with friends using Gowalla.

Disney theme parks have partnered with Gowalla, a location based mobile app, to provide guests a way to share their photos and visiting attractions and provide trip itineraries.

“Well of course we are teaming with Gowalla,” said Rick Sylvain, Walt Disney World media director, “so that’s the game plan.”

Gowalla is a mobile app featuring location based services where you collect digital stamps in a virtual passport, using your iPhone, Android, Blackberry, WebOS or iPad.  You can share your photos and recommendations with your friends through Facebook and Twitter.  Branded trip itineraries also exist including Disney’s Gowalla trips that list attractions according to age.  In some places you can collect virtual items and Pins at the theme park as well as digital souvenirs. [Read more...]

10 Sites Gone Social with Instant Personalization from Facebook

If you have a Facebook profile your Trip Advisor can be instantly personalized,

In the Facebook world it’s not unusual to have 400 friends who’ve visited over 1,200 cities around the world.  “The Web is better with friends” is Facebook’s way of personalizing the Internet.  It’s also a great way to drive more web traffic to your site, especially for Trip Advisor owned by Expedia, Inc, with reviews provided by everyday travelers.

How it works?

Login to your Facebook account.  Then open another tab for TripAdisor.com.  Remember just because you close a tab or window does not mean you’re logged off of Facebook and instant personalization will still be activated unless you log out.  You will see your Facebook profile picture at the top of the website, this means that you are now ready to read your friends reviews, recommendations, friends’ most popular destinations and “likes.” [Read more...]

Classic BMW Learns Customer is “QR Code” Savvy at 2011 Cleveland Auto Show

BMW is utilizing QR codes, like the one found in the dashboard of this blue BMW convertible, as a purchase incentive.  When scanned, this code lands consumers on the BMW Facebook Page offer.  Current offer is  a free $100 gas card upon purchase of a BMW. Photo by Gregory Jackson.

Willoughby based BMW Classic Cars believes that technology is an integral part of their business model for maintaining positive customer relations.  The dealership, which contributes to the BMWBlog.com, also uses a Classic BMW’s iPhone App, Yelp, Facebook Places, thedealmap.com, Foursquare, Twitter and clevelandfreepress.com to connect socially with current and potential customers.

It is no surprise then that Classic BMW, representing area BMW dealers, unveiled a unique QR code1 at the Cleveland Auto Show, February 26 through March 6, 2011.  By scanning the code a consumer lands on their Facebook fan page which currently offers a special purchase incentive of a free $100 gas card upon purchase of a BMW. (BMW generated their QR code using bit.ly’s automatic QR code generator2.) [Read more...]

Walmart Fights Hunger through Social Media

From November 15-December 31 (2010), Walmart successfully used their Facebook and supporting landing pages to have voters vote for the top six hungriest cities campaign. Votes exceeded Walmart Facebook likes, and community hunger data provided by FRAC became a starting point.

Walmart successfully used their Facebook and supporting landing pages to have voters vote for the top six hungriest cities campaign.

Retail giant Walmart, is using Facebook as a means to end hunger in the United States.

Walmart has committed $2 billion dollars through 2015 to help fight hunger.  In their “Fighting Hunger Together” Facebook campaign, Walmart used the Food Research Action Center (FRAC), a national non profit organization working on public policy and private-public partnerships.

Before the Walmart Facebook hunger campaign, the Walmart Foundation was more interested in the food insecurity index – 1 of 6 people in the United States don’t know where their next meal is coming from.  FRAC provided the top 100 communities, but Salt Lake was not the number one ranking.

And what were the results of Walmart’s food hunger Facebook campaign?

Salt Lake City, Utah received the most votes with 5,320,392 supporters.  They also garnered a $1 million contribution to their hunger efforts.  The next top 5 communities, receiving $100,000 each, were Fresno, CA,  Columbia, SC,  Ogden-Clearfield, UT,  Charleston, NC/Summerville, SC and Bakersfield, CA.

There was no correlation between FRAC data and social media results, according to people familiar with the campaign.  In measuring ROI, Walmart needed to identify the top 100 communities using FRAC data, and then which community online rallies were the most participative to assist in distributing $2 billion through 2015, and in the grant world sharing information contributed to their Facebook campaign favorable outcome.  Walmart adds about 1 million new likes per month.

What is interesting about Walmart’s use of Facebook is that total votes counted were over 10 million, provided by a number of landing pages outside Facebook.  The research will help the Walmart Foundation with their hunger relief giving in 2011 and beyond, according to Margaret McKenna, president of the Walmart Foundation.   Why didn’t Walmart just use the FRAC data to distribute funds to the six hungriest communities in the United States?  Social media provided a voice for those communities who rallied around the food insecurity index, responding to the psychological need, a key ROI measurement for this particular campaign.

Japan Earthquake Searches Increase While Cyber Command Blocks Video Sites

United States Air Force-Marine Corp search Sendai Airport for on location relief efforts. While the military goes off line businesses go online to use their social networks for the cause. Photo by Staff Sargent Samuel Morse.

Earlier this week the Pentagon’s Cyber Command temporarily blocked military and Defense department personnel from online videos including You Tube, Amazon, and Googlevideo because bandwidth limits were strained according to an AP report.

*.Mil domain server identified 13 websites in which military personnel are blocked to free up more online space, especially for related localized disaster searches and online support for Japan and New Zealand.

Google Insights for Search “earthquakes” shows New Zealand has a search index of 100, making them the highest regional interest over the past 30 days.  Australia is second with a search index of 13.

Peak interest in the Japanese earthquake news updates not only led the military to block access to these sites, but also made purchase of the word “earthquake” premium content.

“Earthquake” has been searched over 6 million times globally in the past 30 days at a CPC average of roughly $0.84, an estimated ad click of 138/daily, or estimated $118.03 per day on the Google Adword network.  “Japan Earthquake” received 49,500 in the past 30 days, with an estimated average CPC of $0.22, estimated daily average click = 1, costing $0.40 per day.

Regional interest in “Japan earthquake” shows that New Zealand still leads the way in Japan’s earthquake search in the past month, followed by Singapore, Philippines, South Africa, Canada, India, Pakistan, Malaysia, Puerto Rico, and then Australia.  New Zealand’s February earthquake losses amounted to between $60 million to $90 million, according to Flagstone Reinsurance Holdings SA who also have clients in Japan.

As mounting concerns peak global interest in the region, Japan’s earthquake last week surged online interest in the region, causing the US military to temporarily block personnel’s online video downloads to support search inquiries and earthquake updates.  You Tube is the second most popular search engine and one of the online video sites blocked.  Users search online for updates, especially during times of tragedy, such as BP’s Gulf Oil spill last summer.

Search interest is also a valuable tool for discovering how people all over the world can help during this time, particularly with the children of Japan.

Due to the disaster Google launched Person Finder, other businesses learn to use their social networks for the cause and Groupon partnered with the Red Cross in 23 countries for disaster relief.  So far 103 million Yen has been raised.  Facebook uses Global Disaster Relief on Facebook page to assist the cause.  However some Internet security companies, for example McAfee, have cautioned customers the scam sites are urging people to donate through online ads.  McAfee advises to go directly to your charity’s website rather than through online ads.